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KMID : 1040220150070010003
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Journal of the Korean Academy of Health and Welfare for Elderly
2015 Volume.7 No. 1 p.3 ~ p.17
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Effects of Geriatric Hospital Capability on Customer Orientatio
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Woo Jin-Taek
Jo Sun-Yeo
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Abstract
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This study was to examine effects of the capability of geriatric hospitals on job satisfaction and customer orientation. The survey was conducted from July 1 to August 30, 2014 and the collected 275 questionnaires from employees working in 10 geriatric hospitals located in Daegu. were used as the final analysis data. The results are as follows. The higher age, number of sickbeds, and job position were, the higher the score of job satisfaction was. Age and job satisfaction of workers and marketing capability of geriatric hospital capability have significant effects on customer orientation.
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KEYWORD
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Geriatric Hospital Capability, Job Satisfaction, Customer Orientation
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